Engagement with Mobitwin Members
- Nrussels and Ghent, Belgium
Participants: Coordinators
Co-creation format: Survey
Co-creation phase: Co-identify
The Project
The Mobitwin service, active for nearly 40 years, supports elderly and physically impaired individuals to stay socially engaged.
To reduce social isolation, Mpact seeks more volunteer drivers, as current numbers are insufficient. A pilot project to help Mobitwin desks recruit drivers will run from Autumn 2024 to Autumn 2025 at one location. If successful, the model will expand across Flanders, and eventually to Brussels and Wallonia.
Why is co-creation needed?
Mobitwin trips are mainly for essential purposes like hospital visits, shopping, and social visits. A pilot could explore recruiting new volunteers, such as younger drivers. This may help balance the gap between trip demand and available drivers. Collaboration with local Mobitwin desks is key.
How the co-creation event was done
Description and objectives
1-on-1 interviews by phone or in real life with Mobitwin members.
We wanted to hear about their Mobitwin experience. Are they satistified or not? What could we do better? And what do their trip requests and actual trips look like?
Group size: 10 members
Workshop activities
Workshop activities focussed on questions and focus groups on the satisfaction of the Mobitwin service and the challenges that Mobitwin members experience.
Insights from the Workshop
Members are generally satisfied with Mobitwin, as it restores their freedom and enables social connections.
Members face challenges when making trip requests due to limited desk availability, long wait times, or the need to book 2-3 days in advance, which is difficult for urgent medical trips.
Some Mobitwin desks are experiencing a shortage of volunteers.
Reflections on the Workshop
Most members we interviewed really loved talking to us, so they were very talkative and happy to speak to Mpact.
Mpact should make sure that there is something in it for the Mobitwin desks as well (they also want to receive input) from the members.